After fitting new AV equipment, ongoing support contracts ensure your systems stay reliable and working properly over time. Support packages are typically offered across three practical levels:
Types of AV support available
Remote monitoring and quick fixes: Engineers monitor your equipment online to catch software glitches or network issues and fix them before your morning meetings start.
On-site engineer visits: Guaranteed response times (Service Level Agreements, or SLAs) for an engineer to visit your office to repair broken hardware, with critical call-outs covered in just a few hours.
Regular service checks: Scheduled visits once or twice a year to clean equipment, test wires, update software, and fine-tune your picture and sound.
Replacement backup equipment: Access to spare screens or microphones while your faulty items are sent off for repair, keeping your meeting rooms open.
Staff training and helpdesk: Friendly UK phone support and quick training sessions to help your staff feel confident using the technology.
AV2000’s Service Support Contracts
Read more about our Service Level Agreements: Designed for you to maximise performance, minimise downtime and protect your investment.